At Creations by Grayson, every order is made with care and precision. Below is our clear, straightforward shipping and delivery policy:
Processing Time
All items are made to order. Please allow 5–7 business days for order processing before shipment. During peak seasons or custom bulk orders, processing may take up to 10 business days.
Shipping Rates & Delivery Times
- Standard Shipping (U.S.): 3–5 business days after processing
- Priority Shipping (U.S.): 1–3 business days after processing
- International Shipping: 7–14 business days (varies by destination)
Shipping rates are calculated at checkout based on your location and order size.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
Incorrect Addresses
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If you realize you made an error, contact us within 24 hours of placing your order.
Lost or Damaged Packages
Creations by Grayson is not responsible for packages lost or damaged during transit. If this occurs, please contact the shipping carrier directly with your tracking number. We will assist where possible.
Local Pickup
Local pickup may be available for customers in select areas. If offered, details will appear at checkout or be confirmed via email.
Delivery Delays
We do our best to ensure timely delivery. However, weather, carrier issues, and holidays may cause delays beyond our control.