At Creations by Grayson, every item is custom made just for you. Because each order is produced on demand and personalized, we do not accept returns, exchanges, or issue refunds once an order has been placed.
All Sales Are Final
Please review your order carefully before completing your purchase. Once submitted, it cannot be modified, canceled, or refunded.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 3 business days of delivery at [insert contact email].
Include your order number and clear photos of the item and packaging. If verified as a production error or shipping damage, we will replace the item at no cost to you.
Wrong Item Received
If you receive an incorrect item, notify us within 3 business days with photos and your order number. We will verify and send the correct product promptly.
Color & Sizing Disclaimer
Due to differences in screen displays and production variations, colors may vary slightly. Be sure to check the sizing chart before ordering, as we cannot offer returns for size or color differences.
Customer Responsibility
It is the buyer’s responsibility to provide accurate sizing, color, and shipping information at checkout. Creations by Grayson is not liable for errors submitted during the order process.